Orders placed online between 01/11/20 and 22/12/20 have an extended returns policy until 31/01/21. This excludes bespoke wine racking and ALL wine cabinets.
Want to return an item? CLICK HERE to see the options for returning and exchanging items.
Normal Dispatch Times (Excluding Christmas/December):Orders placed before 3:00PM on any working day are guaranteed to be dispatched the same day (Monday - Friday / Stock Permitting).Orders placed between 3:00PM on a Friday and 3:00PM on a Monday will be dispatched on Monday (excluding public / bank holidays).
However, please see our latest news regarding the current COVID-19 situation.
Here at Wineware, we use a variety of different couriers & services, depending on the size & weight of your goods & the delivery destination.
Our current couriers include: Royal Mail, FedEx, DPD Local & Parcelforce. Find out here what happens once you've placed your order with Wineware!
All prices stated on our website are exclusive of delivery charges. These will be added to the order total in the checkout area (if applicable). FREE Standard Delivery for orders over £50.00 with delivery to UK Mainland!
Non UK Mainland delivery prices are automatically calculated in the checkout area, once you have selected your desired product(s) andquantities.
Our Pre 12 Noon delivery service is available for £9.95 for orders placed online before 3:00PM on any working day (Monday > Friday). Our Pre 12 Noon deliveries will be delivered between 8:00AM and 12:00PM. This service is only available for selected UK mainland delivery post codes, if we are unable to deliver to your post code, we will contact you regarding the delivery.
Our Saturday delivery service is available for £19.95 for orders placed online before 3:00PM on the preceding Friday (provided it's a working day). Our Saturday deliveries will be delivered between 8:00AM and 6:00PM. This service is only available for selected UK mainland delivery post codes, unfortunately we cannot offer this to the following post codes:
AB30 – 38, AB44 – 56, FK17 – 99, G83, IV1 -28, IV30 – 39, IV52 – 54, IV63, KW1 – 14, PA21-33, PA34 – 40, PH18 – 26, PH30, PH31 – 41, PH49 – 50. HS1 – 9, IV40 – 51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41-49, PA60 – 78, PH42-44, ZE1-3.
The delivery charges on all 'Traditional Wine Racks' are for UK Mainland ONLY. Regardless of size, quantity or weight, we charge a standard £19.95 for delivery. On larger heavier wine racks, we reserve the right to add a supplementary charge to cover additional delivery costs. Parts of Scotland, Scottish Highlands & UK Islands may incur additional delivery costs, but we’ll be in touch if required. Our made to measure wine racks usually take around 2 weeks (14 days) to be delivered, from the date of order & if any delays occur, we will of course contact you at the earliest opportunity. They are delivered Monday to Friday.
We deliver our goods during the week, Monday - Friday from 8:00AM to 6:00PM (excluding public / bank holidays) and on a Saturday at an additional cost (8:00AM to 6:00PM, excluding public / bank holidays).
Standard Delivery:This service usually takes up to 3 working days, but may be longer during busy periods (eg Christmas). Your goods may require a signature; therefore, using an alternative delivery address may be beneficial to receiving your goods without any delays.
Express Delivery:This service is usually next working day (but may take 1-2 working days). Your goods may require a signature; therefore, using an alternative delivery address may be beneficial to receiving your goods without any delays.
Saturday Delivery:This service is for delivery on Saturday and your goods may require a signature.
Whilst we will endeavour to deliver your products to you as soon as possible, we will not be liable for any failure to make delivery within either the ‘Express’ or ‘Standard’ delivery times stated above, due to any circumstances beyond our control.
You will be notified if delays are anticipated, and if we cannot deliver your order within our recognised delivery times, we will inform you and offer you the right to cancel the order.
Any times specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position as soon as possible following your order being placed.
We reserve the right to pass on any subsequent delivery charges incurred for additional delivery attempts and redirection charges should the recipient be unavailable to sign for the delivery.
Scottish Highlands postcodes:AB31, 33-38, 41-43, 44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42
Scottish Islands postcodes:HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
Overseas orders will be dispatched by either Royal Mail, DPD or FedEx in the UK, depending on the size & weight of the goods. Once the goods arrive in the delivery country, they’re passed onto the corresponding couriers of said country for delivery.
Please ensure that any delivery instructions entered with your order will be at your own risk. For example, 'If out, please leave on doorstep', is deemed delivered by the courier. It is then assumed as your responsibility.
If any special delivery requirements are necessary, they must be stated at the time of your order. Anything that may restrict or hamper a delivery must be submitted, e.g. restrictions, tight access, gravel driveways, no pavements, property on bend, busy main road, restricted parking, size of delivery vehicle, property access etc. Any such problems not advised which hamper or delay the attempted delivery will be your responsibility.
As soon as you have taken delivery of your goods, you will be responsible for them. We will only deliver goods to the address stated on the order. (Couriers may attempt to deliver your goods to a neighbour, but will leave a note). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
We take great care in packing & shipping your goods, ensuring that you receive them in perfect working order. However, if your goods are damaged upon delivery, please email email@example.com or phone 01903 786148 as soon as possible.
Orders can be cancelled up to 14 working days following placement of order. Please inform us by email at firstname.lastname@example.org stating 'Order Cancellation' as the subject and including all order details (name, products, order number etc) within the correspondence. Cancelled orders will be refunded in full; this does not include any shipping costs incurred by the sender.
All products supplied are covered by the terms and conditions of the manufacturer's guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect and misuse. This does not affect any statutory rights that you may have.
Products that are deemed faulty can be returned for replacement or a full refund. This does not affect any statutory rights that you may have. Faulty goods can be returned up to 7 working days following receipt of order.
It is the customers' responsibility to ensure that the wine storage unit ordered will fit into your property and the final destination. All dimensions are available to view on each individual product on our website; the customer must therefore ensure that the unit is suitable. If the unit is ordered and when delivered, does not enter the property or destination for whatever reason, then a return handling and transport fee from £150 will be charged to enable us to return the unit to our suppliers. This is ONLY providing that it is left in its original, unopened packaging. If the packaging of the cabinet is opened, the unit CANNOT be returned. This condition reflects the delivery policy of the manufacturers.
See below for 'Wine Refrigeration Cabinets / Coolers - Cancellations and Returns'.
See our 'How will my glasses / decanter be packaged?' page to see how we package your goods!
Please click to download our Customer Returns Form. Any products that are returned for exchange or credit, not received back in the condition they were originally sent (including packaging), will be subject to a charge to cover the cost of the goods, plus any repackaging costs incurred. I.e. if the goods are just returned as unwanted these will be resold, but this cannot occur with damaged or marked packaging. This does not affect any statutory rights that you may have.
All items purchased on our website are available to be returned to ourselves, excluding ALL wine cabinets/refrigerators, dehumidifiers, air conditioner units, customised/branded items and bespoke wine racking.
All unwanted goods must be received back to ourselves in a resaleable condition, clearly label your name (the sender of the goods) when returning the goods so we can process and refund you as quickly as possible.
Please Note: Due to COVID-19 guidelines, we are leaving returned parcels in our COVID-19 holding bay for 72 hours before inspecting. Therefore, processing refunds is taking a little longer than usual.
COVID-19 information last update: 30/10/2020.
If we've unfortunately sent you the incorrect items, we will provide you with details for returning the goods or we'll arrange a collection for the goods (depending on the size of the parcel). You will not be charged for this service.
You have up to 28 days to exchange or return any unwanted items. We suggest using either Collect + or Parcel2Go if you wish to return any unwanted goods to Wineware. These are independent courier companies who will either pick up and deliver back to ourselves (Parcel2Go) or you drop your parcel to a 'pick up point' and then they deliver back to ourselves (Collect +).
You are entitled to cancel your contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you received the goods. If you wish to exercise your right to cancel, you are obliged to retain possession of the goods and take reasonable care of them.
A collection fee for the cost of returning the goods will apply, from £150.00. Collection of the goods will ONLY take place from the delivery address to which they were delivered.
Alternatively, you can return the items at your own cost within 14 days of such cancellation and we will reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
This refund will be actioned no later than 14 days after the appliance has been returned to us. Upon receipt of the returned appliance, it will be inspected to ensure it is in perfect condition and includes all relevant accessories, manuals and components etc.
If you cancel an order after the goods have been dispatched, you will be charged the actual cost of collecting the item. The cost will be deducted from any refund that is due to you.
ReturnsWineware (Racks & Accessories) LtdUnit 12 Brookside Business Park,Brookside Avenue, Rustington, Littlehampton,West Sussex, BN16 3LP
Do you deliver the same day?No. Unfortunately we are unable to provide a same day delivery service.
Can you deliver to an alternative address?Yes. When you’re in the checkout area, simply enter your billing address, and then enter your alternative address for delivery. A work or friends address is a good idea as most of our parcels will require a signature.
Can you ship somewhere which isn’t listed in the checkout area?Yes. Although we currently ship to over 60 countries Worldwide, not every country is listed. Please send us an email listing the goods you wish to order and the country you wish to ship your goods to, and we’ll get back to you as soon as possible. We’ll contact you via phone or email, with a quotation and an approximate lead time for the delivery.
I know I will not be home when delivery is expected, what should I do?We highly recommend having orders delivered to an address where someone is present to take the delivery. If this is not possible, the courier will normally try with neighbours to deliver your goods. Alternatively, you can include special delivery instructions in the checkout area, however once instructions are entered, you will be held responsible for where your goods are delivered.
What happens if I'm out when you deliver?If you are not available to accept delivery, the courier will leave a calling card to advise that delivery has been attempted (please follow the instructions on the calling card). Please note that the courier may leave your parcel with a neighbour, or a secure location - you will be advised of this on the calling card.
Do you deliver at the weekends?Yes. This is possible online by selecting 'Saturday Delivery' in the payment section. We're able to provide this service for most UK mainland addresses, please see above for a list of the post codes ineligible for this service.
Can I change or cancel my order?Yes. This is only possible if you contact us before your goods have been dispatched.
Can you deliver to a BFPO address?Yes. This is only possible by ordering over the phone & not online as there will probably be an additional delivery charge.
Where can I view my purchase history?If you are registered with Wineware, you can see your previous orders in the ‘My Account’ section. This will display all previous orders which have been made online using our website.
Additional Delivery InformationPallet deliveries means delivery as per your instructions with goods delivered on a pallet. Delivery does not include unloading from the pallet as this is the purchaser's responsibility. Maximum pallet sizes are: 1200mm x 1200mm x 1200mm (4' x 4' x4'). Maximum weight 1000 kilos (1 ton)
Time Limitation for Notification of ClaimsDamaged in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery.Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery time.
If you have any further questions then please contact us on 01903 786148 or email us at email@example.com.
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