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Please see our most frequently answered questions (FAQs) below. If there are any questions you feel we haven’t mentioned or answered, please contact us on 01903 786148 or e-mail us at firstname.lastname@example.org, and we’ll contact you as soon as possible.
Do you have to register an account with Wineware to place an order?Opening and registering for an account are not mandatory when placing an order. However, registering saves your details (delivery and billing addresses) from ordering from us easily again. We do not retain any of your card details.
How will I know if my order has been received?You will receive an email confirming that your order has been placed. However, if you notice that you’ve input any incorrect details, whether regarding an address or the incorrect item/quantity, please contact us with the correct information as soon as possible.
Can I add to an existing order?You can add to an existing order if the goods haven’t already been dispatched from our warehouse. The best way to do this is to contact us via phone (01903 786148) or email us (email@example.com) to add to an existing order. We will then take payment for any additional items over the phone. We may alternatively ask you to place an additional order online, and if possible, we’ll combine the additional orders so that you’ll receive them in one delivery.
Can I place an order from overseas?Yes, we deliver worldwide. Delivery prices will vary depending on the weight, size and destination. Once you’ve chosen your items within the shopping cart, the website will automatically calculate the delivery price for your chosen destination. Delivery times vary on the destination, so please refer to our ‘International Delivery Times’ on the shipping and returns page. (Insert link). Please note that there are some exceptions where we are unable to deliver certain products to certain countries due to weight, size and particular country importation requirements, and if your needs fall within these categories, then please contact us via email at firstname.lastname@example.org or by phone on + 44 (0) 1903 786148. We will do our utmost to either help or explain why there is some restriction.
Normal Dispatch Times (Excluding Christmas/December):Orders placed before 3:00 PM on any working day are guaranteed to be dispatched the same day (Monday - Friday / Stock Permitting).Orders placed between 3:00 PM on a Friday and 3:00 PM on a Monday will be dispatched on Monday (excluding public/bank holidays).
How can I pay for my purchases?Orders can be paid for online via PayPal or credit and debit cards. We accept all major payment cards, including Visa, Mastercard, American Express and Switch; however, we are unfortunately unable to accept Diners Card.
If you cannot place an online order, you can call 01903 786148 (between 9 AM and 5 PM, Monday to Friday).
Are my details secure?Yes, your card details are totally secure. We do not retain any of your card details. Registering an account with us is easy to keep your address and billing address in one place without re-entering information.
What should I do if my debit/credit card is refused?If you have any difficulties regarding payment transactions on our online website, please phone us on 01903 786148. Please alert us of any problems you encounter when using our online ordering system, and we will do our best to ensure these do not happen again. If your debit/credit card is still not working, we suggest checking your card’s status and funds with your bank.
I cannot place my order online; what should I do?If you have difficulties using or placing an order on our website, please call us at on 01903 786148. Please alert us of any problems you encounter when using our online ordering system, and we will do our best to ensure these do not happen again.
How do I know if my goods are in stock?We have over 2,000 items listed on the website, and most are in stock. We display an item in stock with a green tick and the quantity available on our website. However, occasionally and inevitably, we can run out of stock. If this is the case, we’ll contact you, usually within 72 hours, to let you know. If a product is out of stock, you can ‘pre-order’ the goods in most cases. Doing this, you will be charged straight away, and the goods will be dispatched to your chosen delivery address as soon as they are back in stock. When pre-ordering, you have priority in our queuing system on a pre-order date basis. When the goods become available to us, these orders are fulfilled in this order over and above subsequent orders. We have found that this is the best and fairest way to secure your preferred items if they are currently unavailable.
If you require a specific quantity of stock that is greater than what is shown on our website, please contact us so we can contact the supplier to obtain additional stock at short notice.
How will I know my payment has been successful?Once your payment has been received, you will receive an email confirming your purchase. If you notice that you’ve inputted any incorrect details regarding an address or the incorrect item/quantity, please contact us with the correct information as soon as possible.
Do your prices include/exclude VAT?All of the products on our website include the current applicable United Kingdom VAT.
I am VAT-exempt. How do I remove the VAT?If you are VAT exempt, usually because the delivery address is outside of the UK, the website will automatically deduct the UK VAT. However, please be aware that you may be charged import duty when the goods arrive in your chosen delivery country. This is not always the case, but it can and does happen, so this charge, if incurred, is unknown and cannot be shown as an inclusive price on our website.
My payment has been declined; what should I do?If your payment has been declined, please call 01903 786148 and speak to one of our customer service advisors. They can see the status of your order and advise on what action to take. If you are having difficulties speaking to one of our members, email us at email@example.com.
Are receipts sent with deliveries?We include a packing note with the goods when dispatching your goods. There are no financial costs of the goods shown on any paperwork received with your parcel.
If you are purchasing an item(s) for a friend and are delivering it directly to them, we’ll include your name and address and inform them that the goods have been sent on your behalf and include a gift tag if required.
I have not received a confirmation email?If you have not received a confirmation email within 72 hours, please call us on 01903 786148 or email firstname.lastname@example.org with your order number. We will be able to track down your order and payment details.
How do I amend an order?You can amend your order up until you have entered your payment details. However, once you have completed this order section, you can’t amend it online. If you wish to amend your order, please contact us either by phone at 01903 786148 or email us at email@example.com.
How do I cancel an order?You can cancel all orders from Wineware up to 14 working days following the placement of the order. Please inform us by email at firstname.lastname@example.org stating 'Order Cancellation' as the subject and including all order details (name, products, order number, etc.) within the correspondence. Cancelled orders will be refunded in full once Wineware has received the goods back in a new and re-sellable condition; however, this does not include any shipping costs incurred by the sender.
I have received my order, but the goods are faulty/not as described. What should I do?Products that are deemed faulty can be returned for replacement or a full refund. This does not affect any statutory rights that you may have. You can return faulty goods up to 7 working days after receiving the order. Contact us immediately by phone on 01903 786148, and one of our customer service advisors will be able to help you. If all our lines are busy, then please email us at email@example.com. We want to make sure the order you receive is as described.
How will my glasses be packaged?We ensure that all our goods are packaged safely and securely before leaving the Wineware warehouse. If you want to see how your goods are processed from start to finish, please click here.
How do I return an order?Please click to download our Customer Returns Form. Any products that are returned for exchange or credit not received back in the condition they were originally sent (including packaging), will be subject to a charge to cover the cost of the goods, plus any repackaging costs incurred. I.e. if the goods are just returned as unwanted, we will resell these, but this cannot occur with damaged or marked packaging. This does not affect any statutory rights that you may have.
Please mark all returned products to the following address:ReturnsWineware (Racks & Accessories) LtdUnit 12, Brookside Business ParkBrookside Avenue, RustingtonWest SussexBN16 3LP
Wine Cabinets / Wine CoolersThe customer is responsible for ensuring that the ordered wine storage unit fits into your property and the final destination. All dimensions are available to view on each product on our website; the customer must, therefore, ensure that the unit is suitable. If the unit is ordered and, when delivered, does not enter the property or destination for whatever reason, then we will charge a fee of 25% of the retail value to enable us to return the unit to our suppliers. This is ONLY, provided that it is left in its original, unopened packaging. If the packaging of the cabinet is opened, you CANNOT return the unit. This condition reflects the delivery policy of the manufacturers.
I would like an item that is not on the website. Can you source this for me?We are always happy to see if our suppliers stock the product(s) you are after. So contact us with the product code and quantity you require (we need this information), and we will do our best to track it down!
Here at Wineware, we use various couriers & services depending on the size & weight of your goods & the delivery destination.
Our current couriers include Royal Mail & DPD Local. Find out what happens once you've placed your order with Wineware!
All prices stated on our website are exclusive of delivery charges. These will be added to the order total in the checkout area (if applicable). FREE Standard Delivery for orders over £50.00 with delivery to UK Mainland!
Non-UK Mainland delivery prices are automatically calculated in the checkout area once you have selected your desired product(s) and quantities.
Our Pre-12 Noon delivery service is available for £16.95 for orders placed online before 3:00 PM on any working day (Monday > Friday). Our Pre-12 Noon deliveries will be delivered between 8:00 AM and 12:00 PM. This service is only available for selected UK mainland delivery postcodes; if we cannot deliver to your postcode, we will contact you regarding the delivery.
Our Saturday delivery service is available for £16.95 for orders placed online before 3:00 PM on the preceding Friday (provided it's a working day). Our Saturday deliveries will be delivered between 8:00 AM and 6:00 PM. This service is only available for selected UK mainland delivery postcodes; unfortunately, we cannot offer this to the following postcodes:
AB30 – 38, AB44 – 56, FK17 – 99, G83, IV1 -28, IV30 – 39, IV52 – 54, IV63, KW1 – 14, PA21-33, PA34 – 40, PH18 – 26, PH30, PH31 – 41, PH49 – 50. HS1 – 9, IV40 – 51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41-49, PA60 – 78, PH42-44, ZE1-3.
Please Note: If we cannot deliver to your postcode, we will contact you regarding the delivery.
The delivery charges on all 'Traditional Wine Racks' are for the UK Mainland ONLY. Regardless of size, quantity or weight, we charge a standard £19.95 for delivery. We reserve the right to add a supplementary charge to cover additional delivery costs on larger, heavier wine racks. Parts of Scotland, the Scottish Highlands & UK Islands may incur additional delivery costs, but we'll contact you if required. Our made-to-measure wine racks usually take around two weeks (14 days) to be delivered from the date of order & if any delays occur, we will contact you at the earliest opportunity. They are delivered Monday to Friday.
We deliver our goods during the week, Monday - Friday, from 8:00 AM to 6:00 PM (excluding public/bank holidays) and on a Saturday at an additional cost (8:00 AM to 6:00 PM, excluding public/bank holidays).
Standard Delivery:This service usually takes up to 3 working days, but maybe longer during busy periods (e.g. Christmas). In addition, your goods may require a signature; therefore, an alternative delivery address may benefit your goods without any delays.
DPD Express Delivery:This service is usually the next working day (but may take 1-2 working days). You will receive a 1-hour delivery window via text message/email notifying you when your parcel will be delivered. To confirm that your parcel has either been delivered or left in a safe place with a neighbour, DPD will take a photo of the parcel at the relevant destination. Your goods may require a signature; therefore, an alternative delivery address may benefit your goods without delays.
Saturday Delivery:This service is for delivery on Saturday, and your goods may require a signature.
Whilst we will endeavour to deliver your products as soon as possible, we will not be liable for any failure to deliver within the 'Express' or 'Standard' delivery times stated above due to circumstances beyond our control.
Please Note: Delivery times may be slightly longer for parts of Scotland, the Scottish Highlands & UK Islands.
We will notify you if delays are anticipated. If we cannot deliver your order within our recognised delivery times, we will inform you and offer you the right to cancel the order.
Any times specified for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position as soon as possible following your order being placed.
We reserve the right to pass on any subsequent delivery charges incurred for additional delivery attempts and redirection charges should the recipient be unavailable to sign.
Scottish Highlands postcodes:AB31, 33-38, 41-43, 44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42
Scottish Islands postcodes:HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
Please Note: The above 'Other UK Delivery Times' also shows the 'price from'; this is the minimum delivery cost. The delivery price will automatically be calculated and shown in the checkout when adding items to your basket. The 'Days App.' is the approximate working days delivery from leaving our UK warehouse.
*PLEASE NOTE: DUE TO THE ONGOING ISSUES WITH TRANSPORTING GOODS FROM THE UK TO EUROPEAN DESTINATIONS, THERE IS AN INCREASED DELIVERY TIME FROM THE APPROX. SHOWN*
Please Note: The above 'Europe' chart shows the 'price from'; this is the minimum delivery cost. The delivery price will automatically be calculated and displayed when adding items to your basket in the checkout. The 'Days App.' is the approximate working days delivery from leaving our UK warehouse.
Please Note: The above 'Rest of World' chart shows the 'price from'; this is the minimum delivery cost. The delivery price will automatically be calculated and shown in the checkout when adding items to your basket. The 'Days App.' is the approximate working days delivery from leaving our UK warehouse.
Overseas orders will be dispatched by Royal Mail, DPD or FedEx in the UK, depending on the size & weight of the goods. Once the goods arrive in the delivery country, they're passed onto the said country's corresponding couriers for delivery.
Please Note: For overseas countries not displayed on our website for shipments, please contact us by email using firstname.lastname@example.org to request a quotation. The above 'Rest of World Delivery Times' prices will be displayed at the checkout.
Please ensure that any delivery instructions entered with your order will be at your own risk. For example, 'If out, please leave on the doorstep' is deemed delivered by the courier. It is then assumed as your responsibility.
If any special delivery requirements are necessary, they must be stated at the time of your order. Anything that may restrict or hamper a delivery must be submitted, e.g. restrictions, tight access, gravel driveways, no pavements, property on a bend, busy main road, restricted parking, delivery vehicle size, property access, etc. Any such problems not advised which hamper or delay the attempted delivery will be your responsibility.
Please Note: We reserve the right not to deliver orders where we believe the address is insecure, such as a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
As soon as you have taken delivery of your goods, you will be responsible for them. We will only deliver goods to the address stated on the order. (Couriers may attempt to deliver your goods to a neighbour but will leave a note). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. You must note any transit damage to the goods, shortages or incorrect goods supplied on the delivery consignment note at delivery time.
Do you deliver on the same day?No. Unfortunately, we are unable to provide a same-day delivery service.
Can you deliver to an alternative address?Yes. When you’re in the checkout area, simply enter your billing address and alternative delivery address. A work or friend's address is a good idea as most parcels require a signature.
Can you ship somewhere which isn’t listed in the checkout area?Yes. Although we currently ship to over 60 countries Worldwide, not every country is listed. Please send us an email listing the goods you wish to order, the quantity and the country you wish to ship your goods to, and we’ll get back to you as soon as possible. In addition, we’ll contact you via phone or email with a quotation and an approximate lead time for the delivery.
I know I will not be home when delivery is expected; what should I do?We highly recommend having orders delivered to an address where someone is present to take the delivery. If this is not possible, the courier will normally try with neighbours to deliver your goods. Alternatively, you can include special delivery instructions in the checkout area; however, you will be held responsible for where your goods are delivered once instructions are entered. Finally, we can always deliver to an alternative address, with a work address being the most common.
What happens if I'm out when you deliver?If you are not available to accept delivery, the courier should usually use a calling card to advise that delivery has been attempted (please follow the instructions on the calling card). Please note that the courier may take it upon themselves to leave your parcel with a neighbour or a secure location, and you will advise you of their actions on the calling card.
Do you deliver at weekends?This is possible online by selecting 'Saturday Delivery' or 'Sunday Delivery' in the payment section. We can provide this service for most UK mainland addresses; please see above for a list of the postcodes ineligible for this service.
Can I change or cancel my order before delivery?Yes. This is only possible if you contact us before your goods have been dispatched.
Can you deliver to a BFPO address?Yes. This is only possible by ordering over the phone & not online, as there will probably be an additional delivery charge.
Where can I view my purchase history?If you are registered with Wineware, you can see your previous orders in the ‘My Account’ section. This will display all previous orders which have been made online using our website.
Additional Delivery InformationPallet deliveries mean delivery as per your instructions, with goods delivered on a pallet. Delivery does not include unloading from the pallet, as this is the purchaser's responsibility. Maximum pallet sizes are:-1200mm x 1200mm x 1200mm (4' x 4' x4'). Maximum weight 1000 kilos (1 ton).
Want to return an item? See the below options for returning and exchanging items.
Please click to download our Customer Returns Form. Any products that are returned for exchange or credit not received back in the condition they were originally sent (including packaging) will be subject to a charge to cover the cost of the goods, plus any repackaging costs incurred. I.e. if the goods are just returned as unwanted, we will resell these, but this cannot occur with damaged or marked packaging. This does not affect any statutory rights that you may have.
Please return any unwanted goods in a resaleable condition to us; clearly label your name (the sender of the goods) when returning the goods so we can process and refund you as quickly as possible. We recommend you do this using either Parcels2go or Collect+. Once we have received the goods back, we will then refund you.
Step 1 - Place a new order with Wineware over the phone or online for the NEW goods you want. Wineware will then send out your NEW goods.Step 2 - Return the unwanted goods in a resaleable condition to the address below. We recommend doing this with either Parcel2Go or Collect+.Step 3 - Wineware will then receive your RETURNED goods and refund you these.
Step 1 - Return the unwanted goods in a resaleable condition to the address below. We recommend doing this with either Parcel2Go or Collect+.Step 2 - Wineware will then receive your RETURNED goods and refund you these.Step 3 - Wineware will contact you regarding additional or credit between the difference of goods. Step 4 - Wineware will then send out your NEW goods.
If we've sent you the incorrect items, we will provide you with a FREEPOST address or arrange a collection for the goods (depending on the parcel size). Again, you will not be charged for this service.
You have up to 28 days to exchange or return any unwanted gifts. We suggest using either Collect + or Parcel2Go if you wish to return any unwanted goods to Wineware. These independent courier companies will either pick up and deliver back to us (Parcels2Go), or you drop your parcel at a 'pick up point', and then they deliver it back to us (Collect +).
- Click here to use the Collect + website- Pay online for the service- Make sure goods are boxed, re-sellable and well packaged- Drop the parcel off at Collect + Pick Up Point (this information is available on the Collect + website)
- Click here to use the Parcel2Go website- Pay online for the service- Make sure goods are boxed, re-sellable and well packaged- Wait for the parcel to be collected from the courier you have selected
ReturnsWineware (Racks & Accessories) LtdUnit 12 Brookside Business Park,Brookside Avenue,Rustington,Littlehampton,West Sussex,BN16 3LP
How do I give feedback?Please feel free to give us any feedback, recommendations or comments about our customer service, products or website. We take this very seriously and aim to deal with any problems or difficulties quickly and effectively. Please email us at email@example.com or write to us: Wineware (Racks & Accessories) Ltd, Unit 12 Brookside Business Park, Brookside Avenue, Rustington Trading Estate, Rustington, Littlehampton, West Sussex, BN16 3LP, United Kingdom. We try to respond to all enquiries as soon as possible.
Where can I find out more about your products?
Each product features a useful description; however, if you would like further information, please call us on 01903 786148. We also have our YouTube channel to demonstrate a good variety of our products and offer useful information/tips for you.
If you would like to speak to us, contact us via the following methods:
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