Non-UK Mainland delivery prices are automatically calculated in the checkout area once you have selected your desired product(s) and quantities.
AB30 – 38, AB44 – 56, FK17 – 99, G83, IV1 -28, IV30 – 39, IV52 – 54, IV63, KW1 – 14, PA21-33, PA34 – 40, PH18 – 26, PH30, PH31 – 41, PH49 – 50. HS1 – 9, IV40 – 51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41-49, PA60 – 78, PH42-44, ZE1-3.
We deliver our goods during the week, Monday - Friday, from 8:00 AM to 6:00 PM (excluding public/bank holidays) and on a Saturday at an additional cost (8:00 AM to 6:00 PM, excluding public/bank holidays).
Standard Delivery:
This service usually takes up to 3 working days, but maybe longer during busy periods (e.g. Christmas). In addition, your goods may require a signature; therefore, an alternative delivery address may benefit your goods without any delays.
DPD Express Delivery:
This service is usually the next working day (but may take 1-2 working days). You will receive a 1-hour delivery window via text message/email notifying you when your parcel will be delivered. To confirm that your parcel has either been delivered or left in a safe place with a neighbour, DPD will take a photo of the parcel at the relevant destination. Your goods may require a signature; therefore, an alternative delivery address may benefit your goods without delays.
Saturday Delivery:
This service is for delivery on Saturday, and your goods may require a signature.
Whilst we will endeavour to deliver your products as soon as possible, we will not be liable for any failure to deliver within the 'Express' or 'Standard' delivery times stated above due to circumstances beyond our control.
Please Note: Delivery times may be slightly longer for parts of Scotland, the Scottish Highlands & UK Islands.
We will notify you if delays are anticipated. If we cannot deliver your order within our recognised delivery times, we will inform you and offer you the right to cancel the order.
Any times specified for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position as soon as possible following your order being placed.
We reserve the right to pass on any subsequent delivery charges incurred for additional delivery attempts and redirection charges should the recipient be unavailable to sign.
Other UK Prices from and Approx. Delivery Times
| Destination | Price from | Days App. | Destination | Price from | Days App. |
|---|
 |
Northern Ireland |
£5.95 |
2 |
|
Isle of Man |
£5.45 |
2 |
|
Scottish Highlands |
£5.45 |
2 |
|
Isle of Wight |
£5.45 |
2 |
|
Scottish Islands |
£5.45 |
2 |
|
Scilly Isles |
£7.45 |
2 |
|
Channel Isles |
£5.45 |
2 |
|
|
|
|
Scottish Highlands postcodes:
AB31, 33-38, 41-43, 44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42
Scottish Islands postcodes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
Please Note: The above 'Other UK Delivery Times' also shows the 'price from'; this is the minimum delivery cost. The delivery price will automatically be calculated and shown in the checkout when adding items to your basket. The 'Days App.' is the approximate working days delivery from leaving our UK warehouse.
Europe Prices from and Approx. Delivery Times
*PLEASE NOTE: DUE TO THE ONGOING ISSUES WITH TRANSPORTING GOODS FROM THE UK TO EUROPEAN DESTINATIONS, THERE IS AN INCREASED DELIVERY TIME FROM THE APPROX. SHOWN*
Rest of World Prices from and Approx. Delivery Times
Overseas orders will be dispatched by Royal Mail, DPD or FedEx in the UK, depending on the size & weight of the goods. Once the goods arrive in the delivery country, they're passed onto the said country's corresponding couriers for delivery.
Please Note: For overseas countries not displayed on our website for shipments, please contact us by email using info@wineware.co.uk to request a quotation. The above 'Rest of World Delivery Times' prices will be displayed at the checkout.
Delivery Instructions/Requirements
Please ensure that any delivery instructions entered with your order will be at your own risk. For example, 'If out, please leave on the doorstep' is deemed delivered by the courier. It is then assumed as your responsibility.
If any special delivery requirements are necessary, they must be stated at the time of your order. Anything that may restrict or hamper a delivery must be submitted, e.g. restrictions, tight access, gravel driveways, no pavements, property on a bend, busy main road, restricted parking, delivery vehicle size, property access, etc. Any such problems not advised which hamper or delay the attempted delivery will be your responsibility.
Please Note: We reserve the right not to deliver orders where we believe the address is insecure, such as a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
Delivered Items
As soon as you have taken delivery of your goods, you will be responsible for them. We will only deliver goods to the address stated on the order. (Couriers may attempt to deliver your goods to a neighbour but will leave a note). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. You must note any transit damage to the goods, shortages or incorrect goods supplied on the delivery consignment note at delivery time.
Delivery FAQs
Do you deliver on the same day?
No. Unfortunately, we are unable to provide a same-day delivery service.
Can you deliver to an alternative address?
Yes. When you’re in the checkout area, simply enter your billing address and alternative delivery address. A work or friend's address is a good idea as most parcels require a signature.
Can you ship somewhere which isn’t listed in the checkout area?
Yes. Although we currently ship to over 60 countries Worldwide, not every country is listed. Please send us an email listing the goods you wish to order, the quantity and the country you wish to ship your goods to, and we’ll get back to you as soon as possible. In addition, we’ll contact you via phone or email with a quotation and an approximate lead time for the delivery.
I know I will not be home when delivery is expected; what should I do?
We highly recommend having orders delivered to an address where someone is present to take the delivery. If this is not possible, the courier will normally try with neighbours to deliver your goods. Alternatively, you can include special delivery instructions in the checkout area; however, you will be held responsible for where your goods are delivered once instructions are entered. Finally, we can always deliver to an alternative address, with a work address being the most common.
What happens if I'm out when you deliver?
If you are not available to accept delivery, the courier should usually use a calling card to advise that delivery has been attempted (please follow the instructions on the calling card). Please note that the courier may take it upon themselves to leave your parcel with a neighbour or a secure location, and you will advise you of their actions on the calling card.
Do you deliver at weekends?
This is possible online by selecting 'Saturday Delivery' or 'Sunday Delivery' in the payment section. We can provide this service for most UK mainland addresses; please see above for a list of the postcodes ineligible for this service.
Can I change or cancel my order before delivery?
Yes. This is only possible if you contact us before your goods have been dispatched.
Can you deliver to a BFPO address?
Yes. This is only possible by ordering over the phone & not online, as there will probably be an additional delivery charge.
Where can I view my purchase history?
If you are registered with Wineware, you can see your previous orders in the ‘My Account’ section. This will display all previous orders which have been made online using our website.
Additional Delivery Information
Pallet deliveries mean delivery as per your instructions, with goods delivered on a pallet. Delivery does not include unloading from the pallet, as this is the purchaser's responsibility. Maximum pallet sizes are:-1200mm x 1200mm x 1200mm (4' x 4' x4'). Maximum weight 1000 kilos (1 ton).
Returns policy
Want to return an item? See the below options for returning and exchanging items.
Product Return
Please click to download our Customer Returns Form. Any products that are returned for exchange or credit not received back in the condition they were originally sent (including packaging) will be subject to a charge to cover the cost of the goods, plus any repackaging costs incurred. I.e. if the goods are just returned as unwanted, we will resell these, but this cannot occur with damaged or marked packaging. This does not affect any statutory rights that you may have.
I want to return an item (s)...
Please return any unwanted goods in a resaleable condition to us; clearly label your name (the sender of the goods) when returning the goods so we can process and refund you as quickly as possible. We recommend you do this using either Parcels2go or Collect+. Once we have received the goods back, we will then refund you.
I want to exchange an item (s)...
Option 1 - Fast
Step 1 - Place a new order with Wineware over the phone or online for the NEW goods you want. Wineware will then send out your NEW goods.
Step 2 - Return the unwanted goods in a resaleable condition to the address below. We recommend doing this with either Parcel2Go or Collect+.
Step 3 - Wineware will then receive your RETURNED goods and refund you these.
Option 2 - Standard
Step 1 - Return the unwanted goods in a resaleable condition to the address below. We recommend doing this with either Parcel2Go or Collect+.
Step 2 - Wineware will then receive your RETURNED goods and refund you these.
Step 3 - Wineware will contact you regarding additional or credit between the difference of goods.
Step 4 - Wineware will then send out your NEW goods.
Wish to return incorrect goods?
If we've sent you the incorrect items, we will provide you with a FREEPOST address or arrange a collection for the goods (depending on the parcel size). Again, you will not be charged for this service.
Wish to return unwanted goods?
You have up to 28 days to exchange or return any unwanted gifts. We suggest using either Collect + or Parcel2Go if you wish to return any unwanted goods to Wineware. These independent courier companies will either pick up and deliver back to us (Parcels2Go), or you drop your parcel at a 'pick up point', and then they deliver it back to us (Collect +).
How to use Collect + to return to Wineware:
- Click here to use the Collect + website
- Pay online for the service
- Make sure goods are boxed, re-sellable and well packaged
- Drop the parcel off at Collect + Pick Up Point (this information is available on the Collect + website)
How to use Parcel2Go to return to Wineware:
- Click here to use the Parcel2Go website
- Pay online for the service
- Make sure goods are boxed, re-sellable and well packaged
- Wait for the parcel to be collected from the courier you have selected
Please mark all returned parcels to the following address:
Returns
Wineware (Racks & Accessories) Ltd
Unit 12 Brookside Business Park,
Brookside Avenue,
Rustington,
Littlehampton,
West Sussex,
BN16 3LP
Feedback/Customer satisfaction
How do I give feedback?
Please feel free to give us any feedback, recommendations or comments about our customer service, products or website. We take this very seriously and aim to deal with any problems or difficulties quickly and effectively. Please email us at info@wineware.co.uk or write to us: Wineware (Racks & Accessories) Ltd, Unit 12 Brookside Business Park, Brookside Avenue, Rustington Trading Estate, Rustington, Littlehampton, West Sussex, BN16 3LP, United Kingdom. We try to respond to all enquiries as soon as possible.
Where can I find out more about your products?
Each product features a useful description; however, if you would like further information, please call us on 01903 786148. We also have our YouTube channel to demonstrate a good variety of our products and offer useful information/tips for you.
Get in touch with us!
If you would like to speak to us, contact us via the following methods:
