Privacy policy


At, we respect your privacy and will only use the personal information that you supply us when using our website.

When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering.

We may use this information to inform you of any new products or special offers that we think may be of interest to you or about changes to our website. If at any time you prefer not to receive email marketing information from us, please follow the "unsubscribe" instructions located near the bottom of each email. We will not sell, trade or rent your personal information to other companies nor will we share any of the information we collect about you to third parties.

If you do not wish to give your credit or debit card information over the internet, you can pay for your purchases by cheque or postal order, or by giving your credit or debit card details over the telephone to one of our customer services representatives.

In accordance with Data Protection Act 1998, we may ask for proof of your identity before disclosing certain information to you.


Cookies are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. The help menu on your browser should guide you on how to do this.

The following are a list of cookies we use on our website:

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising that you see.

Any changes or revisions to our Privacy Policy will be posted on our website.

By submitting your personal information to us, you are consenting to our collection and use of the information as set out in this Privacy Policy.

If you require any further information on our Privacy Policy, please contact customer services by email on or by telephone on 01903 786148.

Privacy Matters
Wineware (Racks & Accessories) Ltd
Unit 12, Brookside Business Park
Brookside Avenue
West Sussex
BN16 3LP

Additionally, the Google Analytics cookie may be used to enable remarketing. Remarketing works by targeting previous site visitors when they:

  • Visit Google search again in the future, using search ads
  • Are browsing third party sites opted into the Google Display Network, using display ads

In both cases, a user’s anonymised cookie can be used to identify users (anonymously) who did or did not complete an action on the site, such as making a purchase, and retarget them with the intention of encouraging a repeat visit to the site. You are free to opt out of this type of cookie use by visiting Google’s Ad Settings at

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