We collect information about you when you register with us or place an order for products or services, this includes your name, email address, mailing address and phone number. We also collect information when you voluntarily complete customer surveys, provide feedback via Trustpilot and participate in competitions. Website usage information is collected using cookies.
Your credit or debit card details are not seen by Wineware, they are entered into our secure payment provider (Pay360 by Capita). If you do not wish to give your credit or debit card information over the internet, you can pay by bank transfer or telephone by speaking with one of our customer service team.
We may require additional personal information from you, such as a date of birth for items that require age verification. We will request this information by contacting you directly by email or telephone and this will then be used to verify the recipients age as this is legally required for selected items.
In accordance with General Data Protection Regulation (GDPR) 2018, we may ask for proof of your identity before disclosing certain information to you.
We collect information about you to process your order, manage your account and, if you agree and give consent (in line with GDPR), to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. In processing your order, we may use information from credit reference agencies and fraud prevention agencies.
We would like to contact you via an email newsletter but only if you have signed up and given your consent to do so (in line with GDPR), the emails will include any new products or special offers that we think may be of interest to you or about changes to our website. If at any time you prefer not to receive email marketing information from us, please follow the "unsubscribe" link located at the bottom of every email newsletter that is sent. You have a right at any time to stop us from contacting you for marketing purposes.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us (details below). We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. The help menu on your browser should guide you on how to do this.
The following are a list of cookies we use on our website: