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Terms & Conditions

The following terms and conditions apply to all transactions on The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions, This does not affect any statutory rights that you may have. Please read them carefully and print a copy for future reference.

  1. General
    These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery worldwide. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. Special Conditions apply to certain items and are set out on the pages describing those items.
  2. Description of Goods
    Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
  3. Accuracy of Product Information
    All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists or been gathered from public-domain sources. The intention of is that all information on the website should be as accurate and up to date as possible. However, cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
  4. Payment and Price
    The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
  5. Typographical Errors
    In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
  6. Payment Methods
    We accept all major credit and debit cards including Visa, Mastercard and Switch, American Express, but excluding Diners Card. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank have on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once the authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
  7. Availability of Goods
    All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for them and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. 'This product is in stock' as displayed on our website. This means that the product is in stock at 9.00 am each working day, Monday to Friday, if a simultaneous purchase is made for that product we reserve the right to be able to resupply as soon as the product is available.
  8. Security and Privacy
    Please read our privacy policy
  9. Wine Refrigeration Cabinets / Coolers
    It is the customers' responsibility to ensure that the wine storage unit ordered will fit into your property and the final destination. All dimensions are available to view on each individual product on our website; the customer must therefore ensure that the unit is suitable. If the unit is ordered and when delivered, does not enter the property or destination for whatever reason, then a return handling and transport fee from, £150 will be charged to enable us to return the unit to our suppliers. This is ONLY providing that it is left in its original, unopened packaging. If the packaging of the cabinet is opened, the unit CANNOT be returned. This condition reflects the delivery policy of the manufacturers.

    You are entitled to cancel your contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you received the goods. If you wish to exercise your right to cancel, you are obliged to retain possession of the goods and take reasonable care of them.
    A collection fee for the cost of returning the goods will apply, from £150.00. Collection of the goods will ONLY take place from the delivery address to which they were delivered.
    Alternatively, you can return the items at your own cost within 14 days of such cancellation and we will reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
    This refund will be actioned no later than 14 days after the appliance has been returned to us. Upon receipt of the returned appliance, it will be inspected to ensure it is in perfect condition and includes all relevant accessories, manuals and components etc.
    If you cancel an order after the goods have been dispatched, you will be charged the actual cost of collecting the item. The cost will be deducted from any refund that is due to you.
    Please note:
    - We recommend you return goods by a recorded method of delivery as proof of return may be required. They should also be insured, should the goods get damaged during the return transit. If goods are damaged by the couriers you choose to use then that is your responsibility.
    - If the appliance has been removed from its outer packaging, installed and/or used or can no longer, therefore, be sold as new, an appropriate reduction in the refund due will be applicable.
    - We may request photographic evidence of the appliance prior to collection.
    - We reserve the right to claim for any damage to the appliance(s) that may have occurred whilst the goods have been in your possession. This does not affect your statutory rights.
    - In conclusion, your order will be processed for reimbursement of monies paid, less any applicable collection charges & or charges in respect of missing accessories, manuals and components.

  10. Customer Service -Comments/Complaints
    If you have any queries with regard to your order, please contact us on 01903 786148 (International +44 (0) 1903 786148) between the hours of 9 AM & 5.30 PM Monday to Friday (GMT) (All calls are charged at standard national rate). Alternatively, you can email us at or write to us:

Wineware (Racks & Accessories) Ltd
Unit 12, Brookside Business Park
Brookside Avenue
West Sussex
BN16 3LP

We will endeavour to reply to your complaint within one working day and inform you of what action will be taken.

All prices shown are correct at the time of going to print, but may be subject to change, in the unlikely event of a product, price or description being incorrect we will inform the individual as soon as possible. We have endeavoured to represent as closely as possible the products we offer using current photographic technology. However, we cannot be held liable for printing errors. In addition, due to the nature of the natural materials used in the manufacture of some of our products, some slight variations in actual goods may occur.

For any payments by cheque, please make payable to Wineware (Racks & Accessories) Ltd

Please Note: We are unable to dispatch goods prior to a cheque clearing so your order may take a little longer. Do not send any banknotes or coins.