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Shipping        Returns        Delivery FAQ’s

May Bank Holiday Dispatching

Last Dispatch Day: Friday 26/05 > Order before 2PM for guaranteed pre-bank holiday dispatch.
Next Dispatch Day: Tuesday 30/05 > Order before 2PM for guaranteed dispatch on Tuesday.

Dispatching

Normal Dispatch Times (Excluding Christmas/December):
Orders placed before 2.00PM on any working day are guaranteed to be dispatched the same day (Monday - Friday / Stock Permitting).
Orders placed between 2.00PM on a Friday and 2.00PM on a Monday will be dispatched on Monday (excluding public / bank holidays).

Shipping

Here at Wineware, we use a variety of different couriers & services, depending on the size & weight of your goods & the delivery destination.

Our current couriers include: Royal Mail, FedEx, DPD Local, APC, UKMail Parcelforce & TNT. Find out here what happens once you've placed your order with Wineware!

1. Delivery Charges

All prices stated on our website are exclusive of delivery charges. These will be added to the order total in the checkout area (if applicable).

Delivery (UK Mainland ONLY / Excludes Traditional Wine Racks)

Order TotalPriceTypeTime
Under £20.00 £3.95 Standard Delivery up to 3 working days
£20.00 - £50.00 £4.95 Standard Delivery up to 3 working days
Over £50.00 FREE Standard Delivery up to 3 working days
All Order Totals £6.95 Express Delivery normally next working day
All Order Totals £19.95 Saturday Delivery delivered on a Saturday

Non UK Mainland delivery prices are automatically calculated in the checkout area, once you have selected your desired product(s) and quantites.

Saturday Delivery

Our Saturday delivery service is available for £19.95 for orders placed online before 2PM on the preceding Friday (provided it's a working day). Our Saturday deliveries will be delivered between 8AM and 6PM. This service is only available for selected UK mainland delivery post codes, unfortunately we cannot offer this to the following post codes:

AB30 – 38, AB44 – 56, FK17 – 99, G83, IV1 -28, IV30 – 39, IV52 – 54, IV63, KW1 – 14, PA21-33, PA34 – 40, PH18 – 26, PH30, PH31 – 41, PH49 – 50. HS1 – 9, IV40 – 51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41-49, PA60 – 78, PH42-44, ZE1-3. 

Please Note: If we are unable to deliver to your post code, we will contact you regarding the delivery.

Traditional Wine Racks

The delivery charges on all 'Traditional Wine Racks' are for UK Mainland ONLY. Regardless of size, quantity or weight, we charge a standard £19.95 for delivery. On larger heavier wine racks, we reserve the right to add a supplementary charge to cover additional delivery costs. Parts of Scotland, Scottish Highlands & UK Islands may incur additional delivery costs, but we’ll be in touch if required. Our made to measure wine racks usually take around 2 weeks (14 days) to be delivered, from the date of order & if any delays occur we will of course contact you at the earliest opportunity. They are delivered Monday to Friday.

2. Delivery Times

We deliver our goods during the week, Monday - Friday from 8.00AM to 6.00PM (excluding public / bank holidays) and on a Saturday at an additional cost (8.00AM to 6.00PM, excluding public / bank holidays).

Standard Delivery:
This service usually takes up to 3 working days, but may be longer during busy periods (eg Christmas). Your goods may require a signature; therefore using an alternative delivery address may be beneficial to receiving your goods without any delays.

Express Delivery:
This service is usually next working day (but may take 1-2 working days). Your goods may require a signature; therefore using an alternative delivery address may be beneficial to receiving your goods without any delays.

Saturday Delivery:
This service is for delivery on Saturday and your goods may require a signature.

Whilst we will endeavour to deliver your products to you as soon as possible, we will not be liable for any failure to make delivery within either the ‘Express’ or ‘Standard’ delivery times stated above, due to any circumstances beyond our control.

Please Note: For parts of Scotland, Scottish Highlands & UK Islands, delivery times may be slightly longer.

You will be notified if delays are anticipated, and if we cannot deliver your order within our recognised delivery times we will inform you and offer you the right to cancel the order.

Any times specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position as soon as possible following your order being placed.

We reserve the right to pass on any subsequent delivery charges incurred for additional delivery attempts and redirection charges should the recipient be unavailable to sign for the delivery.

2.1. Other UK Delivery Times

DestinationDays App.DestinationDays App.DestinationDays App.
Northern Ireland (EU) 2 Channel Isles 2 Scilly Isles 2
Scottish Highlands (EU) 2 Isle of Man 2
Scottish Islands(EU) 2 Isle of Wight 2

Scottish Highlands postcodes:
AB31, 33-38, 41-43, 44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42

Scottish Islands postcodes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

Please Note: Prices for the above 'Other UK Delivery Times' will be displayed in the checkout.

2.2. Europe Delivery Times

CountryDays App.CountryDays App.CountryDays App.
Austria (EU) 3 Germany (EU) 2 - 3 Poland (EU) 4
Balearic Islands (EU) 4 - 5 Greece (EU) 4 - 9 Portugal (EU) 4 - 5
Belgium (EU) 2 Hungary (EU) 4 Romania (EU) 4 - 6
Bulgaria (EU) 4 - 7 Ireland (EU) 2 Sardinia (EU) 6 - 7
Canary Islands (EU) 3 - 5 Italy (EU) 3 - 4 Slovakia (EU) 3 - 4
Corsica (EU) 4 - 5 Latvia (EU) 4 - 6 Slovenia (EU) 4 - 5
Croatia (EU) 4 - 6 Lithuania (EU) 4 - 6 Spain (EU) 3 - 4
Czech Republic (EU) 3 - 4 Luxembourg (EU) 2 Sweden (EU) 4 - 5
Denmark (EU) 3 Malta (EU) 3 - 6 Switzerland 3
Estonia (EU) 4 - 5 Monaco (EU) 4 - 5
Finland (EU) 4 - 5 Netherlands (EU) 2
France (EU) 2 - 3 Norway 4 - 6

Please Note: Prices for the above 'Europe Delivery Times' will be displayed in the checkout.

2.2. Rest of World Delivery Times

CountryDays App.CountryDays App.CountryDays App.
Australia 5 Japan 7 Singapore 7
Bahrain 7 Kuwait 7 South Africa 7
Canada 5 Malaysia 7 Taiwan 7
China 7 Mexico 7 Thailand 7
Hong Kong 7 New Zealand 7 U.A.E 7
Indonesia 7 Qatar 7 U.S.A 7

Please Note: Prices for the above 'Rest of World Delivery Times' will be displayed in the checkout.

Overseas orders will be dispatched by either Royal Mail, DPD or FedEx in the UK, depending on the size & weight of the goods. Once the goods arrive in the delivery country, they’re passed onto the corresponding couriers of said country for eventually delivery.

Please Note: For overseas countries not displayed on our website for shipments, please contact us by email using info@wineware.co.uk to request a quotation. Prices for the above 'Rest of World Delivery Times' will be displayed in the checkout.

3. Delivery Instructions / Requirements

Please ensure that any delivery instructions entered with your order will be at your own risk. For example, 'If out, please leave on doorstep', is deemed delivered by the courier. It is then assumed as your responsibility.

If any special delivery requirements are necessary, they must be stated at the time of your order. Anything that may restrict or hamper a delivery must be submitted, e.g. restrictions, tight access, gravel driveways, no pavements, property on bend, busy main road, restricted parking, size of delivery vehicle, property access etc. Any such problems not advised which hamper or delay the attempted delivery will be your responsibility.

Please Note: We reserve the right not to deliver orders where we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.

4. Delivered Items

As soon as you have taken delivery of your goods, you will be responsible for them. We will only deliver goods to the address stated on the order. (Couriers may attempt to deliver your goods to a neighbour, but will leave a note). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

5. Damaged Goods

We take great care in packing & shipping your goods, ensuring that you receive them in perfect working order. However, if your goods are damaged upon delivery, please email info@wineware.co.uk or phone 01903 786148 as soon as possible.

6. Order Cancellations

Orders can be cancelled up to 14 working days following placement of order. Please inform us by email at sales@wineware.co.uk stating 'Order Cancellation' as the subject and including all order details (name, products, order number etc) within the correspondence. Cancelled orders will be refunded in full; this does not include any shipping costs incurred by the sender.

7. Product Guarantees

All products supplied are covered by the terms and conditions of the manufacturer's guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect and misuse. This does not affect any statutory rights that you may have.

8. Faulty Goods

Products that are deemed faulty can be returned for replacement or a full refund. This does not affect any statutory rights that you may have. Faulty goods can be returned up to 7 working days following receipt of order.

9. Wine Refrigeration Cabinets / Coolers

It is the customers' responsibility to ensure that the wine storage unit ordered will fit into your property and the final destination. All dimensions are available to view on each individual product on our website; the customer must therefore ensure that the unit is suitable. If the unit is ordered and when delivered, does not enter the property or destination for whatever reason, then a fee of 25% of the retail value will be charged to enable us to return the unit to our suppliers. This is ONLY providing that it is left in its original, unopened packaging. If the packaging of the cabinet is opened, the unit CANNOT be returned. This condition reflects the delivery policy of the manufacturers.

10. How will my goods be packaged?

See our 'How will my glasses / decanter be packaged?' page to see how we package your goods!

Returns

Product Return

Please click to download our Customer Returns Form. Any products that are returned for exchange or credit, not received back in the condition they were originally sent (including packaging), will be subject to a charge to cover the cost of the goods, plus any repackaging costs incurred. I.e. if the goods are just returned as unwanted these will be resold, but this cannot occur with damaged or marked packaging. This does not affect any statutory rights that you may have.

I want to return an item (s)...

Please send back any unwanted goods in a resaleable condition back to ourselves, clearly label your name (the sender of the goods) when returning the goods so we can process and refund you as quickly as possible. We recommend you do this using either Parcels2go or Collect+. Once we have recieved the goods back, we will then refund you.

I want to exchange an item (s)...

Option 1 - Fast

Step 1 - Place a new order with Wineware, either over the phone or online for the NEW goods that you would like. Wineware will then send out your NEW goods.
Step 2 - Return the unwanted goods in a resaleable condition to the address below. We recommend doing this with either Parcel2Go or Collect+.
Step 3 - Wineware will then receive your RETURNED goods and refund you these.

Option 2 - Standard

Step 1 - Return the unwanted goods in a resaleable condition to the address below. We recommend doing this with either Parcel2Go or Collect+.
Step 2 - Wineware will then receive your RETURNED goods and refund you these.
Step 3 - Wineware will contact you regarding additional or credit between the difference of goods. 
Step 4 - Wineware will then send out your NEW goods.

Wish to return incorrect goods?

If we've sent you the incorrect items, then we will provide you with a FREEPOST address or we'll arrange a collection for the goods (depending on the size of the parcel). You will not be charged for this service.

Wish to return unwanted goods?

You have up to 28 days to exchange or return any unwanted gifts. We suggest using either Collect + or Parcel2Go if you wish to return any unwanted goods to Wineware. These are independent courier companies who will either pick up and deliver back to ourselves (Parcels2Go) or you drop your parcel to a 'pick up point' and then they deliver back to ourselves (Collect +).

Collect +How to use Collect + to return to Wineware:

- Click here to use Collect + website
- Pay online for the service
- Make sure goods are boxed, re-sellable and well packaged
- Drop parcel off at Collect + Pick Up Point (this information if available on the Collect + website)

Collect +How to use Parcel2Go to return to Wineware:

- Click here to use Parcel2Go website
- Pay online for the service
- Make sure goods are boxed, re-sellable and well packaged
- Wait for parcel to be collected from the courier you have selected

Please mark all returned parcels to the following address:

Returns
Wineware (Racks & Accessories) Ltd
Unit 12 Brookside Business Park,
Brookside Avenue, Rustington, Littlehampton,
West Sussex, BN16 3LP

Delivery FAQ’s

Do you deliver the same day?
No. Unfortunately we are unable to provide a same day delivery service.

Can you deliver to an alternative address?
Yes. When you’re in the checkout area, simply enter your billing address, and then enter your alternative address for delivery. A work or friends address is a good idea as most of our parcels will require a signature.

Can you ship somewhere which isn’t listed in the checkout area?
Yes. Although we currently ship to over 60 countries Worldwide, not every country is listed. Please send us an email listing the goods you wish to order and the country you wish to ship your goods to, and we’ll get back to you as soon as possible. We’ll contact you via phone or email, with a quotation and an approximate lead time for the delivery.

I know I will not be home when delivery is expected, what should I do?
We highly recommend having orders delivered to an address where someone is present to take the delivery. If this is not possible, the courier will normally try with neighbours to deliver your goods. Alternatively, you can include special delivery instructions in the checkout area, however once instructions are entered, you will be held responsible for where your goods are delivered.

What happens if I'm out when you deliver?
If you are not available to accept delivery, the courier will leave a calling card to advise that delivery has been attempted (please follow the instructions on the calling card). Please note that the courier may leave your parcel with a neighbour, or a secure location - you will be advised of this on the calling card.

Do you deliver at the weekends?
Yes. This is possible online by selecting 'Saturday Delivery' in the payment section. We're able to provide this service for most UK mainland addresses, please see above for a list of the post codes ineligible for this service.

Can I change or cancel my order?
Yes. This is only possible if you contact us before your goods have been dispatched.

Can you deliver to a BFPO address?
Yes. This is only possible by ordering over the phone & not online as there will probably be an additional delivery charge.

Where can I view my purchase history?
If you are registered with Wineware, you can see your previous orders in the ‘My Account’ section. This will display all previous orders which have been made online using our website.

Additional Delivery Information
Pallet deliveries means delivery as per your instructions with goods delivered on a pallet. Delivery does not include unloading from the pallet as this is the purchaser's responsibility. Maximum pallet sizes are:-1200mm x 1200mm x 1200mm (4' x 4' x4'). Maximum weight 1000 kilos (1 ton)

Time Limitation for Notification of Claims
Damaged in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery time.


 
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