- We take great care in dispatching your goods, whether a decanter, a set of glasses or a wine rack.
- You will be updated with your order, where it is in our system and when your goods have been dispatched.
- We'd love to hear from you once your goods arrive; your opinion counts!
Ordering glassware online can be a cause for concern as it raises questions. Will my glasses arrive safely, undamaged? How will they be packaged? Here at Wineware, we have experience dispatching glassware, wine racks, wine accessories and more since 2000! We have delivered to both the domestic and commercial trade and continue offering the best service.
We've given you a sneak peek into the Wineware delivery department to show you how seriously we take our packaging and delivery service.
How will I know my glasses will arrive in one piece?
We do our utmost to ensure your order arrives in perfect condition. This is the process of a typical order (the decanter is used for demonstration purposes only):
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1 - Your order
Once we have received your order, our team pick it from our warehouse.
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2 - Packaged
Our glasses and decanters are boxed, either pre-boxed by the manufacturer, or we use our in-house boxes.
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3 - Boxed
Once your goods have been selected, our team will choose the appropriate packaging. We then protect your goods using recycled and re-useable packaging where possible. Each order is carefully packed to ensure no damage occurs during transit. Although we cannot guarantee this, they are out of our control once the package(s) leave our warehouse.
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4 - Dispatched
Once your order has left our warehouse, it travels to your chosen address! We will notify you via email when your goods are on their way, so look out for a dispatch email in your inbox.
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Review
We appreciate reading all your reviews, good and bad. They help us improve and offer the highest level of customer service possible. Please submit your review of our customer service via Trust Pilot. Also, if you love the product, please comment on our website's product page. Your opinion counts!
Please speak with us
If you have any comments, ideas or suggestions regarding our packaging, please email us: info@wineware.co.uk or tweet us on Twitter @WinewareUK. We appreciate hearing what you think and how we can improve our services.
