How will my glasses / decanter be packaged?

• We take great care in dispatching your goods, whether it be a decanter, a set of glasses or a wine rack.
  
• You will be kept up to date with your order, where it is in our system and when your goods have been dispatched.
• We'd love to hear back from you once your goods have arrived; your opinion counts to us!

Ordering glassware online can be a cause for concern as it raises questions. Will my glasses arrive safely, undamaged? How will they be packaged? Well, here at Wineware, we have more than 13 years of trading experience in glassware, wine racks, wine accessories and more. We have delivered to both the domestic and commercial trade and continue to offer the best service around.

To show you just how seriously we take our packaging and delivery service, we’ve given you a sneak peek into the Wineware delivery department.

How will I know my glasses will arrive in one piece?

We do our utmost to ensure your order arrives in perfect condition. This is the process of a typical order (the decanter is used for demonstration purposes only):
 

1 - Your order

Once we have received your order, our team pick it from our warehouse.

2 - Packaged

All of our glasses and decanters are boxed; this is either pre-boxed by the manufacturer, or we use our own in-house boxes.

3 - Boxed

Once your goods have been selected, our team choose the appropriate packaging. We then protect your goods using recycled cardboard, bubble-wrap or biodegradable air flow packaging. Each order is carefully packed to ensure no damage occurs during transit. Although we cannot guarantee this, once the package(s) leave our warehouse, they are out of our control.

4 - Dispatched

Once your order has left our warehouse, it travels to your chosen address! We will notify you via email when your goods are on their way, so lookout for a dispatch email in your inbox. 

Review

We appreciate reading all your reviews, good and bad. They help us improve and offer the highest level of customer service possible. Please submit your review of our customer service via Trust Pilot.  If you love the product, please leave a comment on our website’s product page. Your opinion counts!

Speak with us

If you have any comments, ideas or suggestions regarding our packaging, please email us: info@wineware.co.uk or tweet us on Twitter @WinewareUK. We appreciate hearing what you think and how we can make our services even better.